Help Centre

Answers to common questions, plus a direct line to our team for booking, payment, baggage and travel assistance.

Frequently asked questions

How do I find my booking?

Open Manage Booking, enter your six-character reference and a passenger surname, and choose Retrieve Booking.

Can I change or cancel a flight?

Use Manage Booking to request a cancellation, or send us a message below for changes. Rules depend on your fare.

What baggage can I bring?

Allowances range from 1 × 23kg in Economy to 3 × 32kg in First Class. Extra bags can be added at booking.

Which payment methods are accepted?

Online payment is not yet connected in this demo, so no payments are taken. Contact support for payment questions.

How early should I check in?

Online check-in opens 24 hours before departure; airport check-in closes 60–75 minutes before departure.

Can I travel with an infant or request assistance?

Yes. Add infants during search and select special assistance when entering passenger details.

Booking assistance, payment support, cancellations, baggage or travel assistance — choose a topic and tell us more.